Support

Just one... added savings for you! With today’s technology we are able to save you a fortune! When you download an Elite product we save on CD replication, packaging, shipping and handling. We pass all those savings on to you, and you are able to buy the exact same product as a download, for a lot less money!

There are a lot of things that can affect the time it takes to download your files. The length of the audio file, the number of files you are downloading, and the type of internet connection that you have will all play a role. T3 lines will provide the fastest download time, followed by cable, and then DSL connections. The speed of your computer’s processor, voltage interruptions, and your computer running multiple applications can also affect your download time. For your benefit, all of our audio files are in an MP3 format for two reasons: it’s the most universally recognized format so it will play on the widest variety of players, and the MP3 format is highly compressed so it speeds up download times. All our documents are in a PDF format, which also speed up your download times. For your benefit, you’ll find all of our product description pages (that offer downloadable files) provide an approximate download time based on the averages we have found.

When personal information such as a credit card number is transmitted to our credit card processing company, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. For your added protection, with the exception of your billing address (if you choose), your credit card information is not stored on the EliteWorldwideStore.com website.

It most certainly is secure. EliteWorldwideStore.com secures your personal information from unauthorized access, use or disclosure. Elite Worldwide, Inc. secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. For your added protection, with the exception of your billing address (if you choose), your credit card information is not stored on the EliteWorldwideStore.com website.

In order to keep our prices low, all of our digital products; including downloadable audio files, Elite Direct Connect Podcasts, Elite Insider Reports, and downloadable documents, as well as any tangible copy of any and all such files sold on our site,  are for the exclusive use of the intended customer. Elite Worldwide, Inc. authorizes any customer who has made a bona fide purchase to create one (1) additional copy of any and all such files for use on a second, portable audio player document reader, as well as for the benefit of having a backup copy. It is illegal to create any additional copies, in whole or in part, without the expressed, written permission of Elite Worldwide, Inc. Any such action is a violation of both US and international law. With the exception of using Elite products for in-house training of your staff, it is illegal to use any Elite product in any commercial manner outside of its intended use. Exclusions include, but are not limited to, the public broadcast, public postings, web postings and the displaying of such products and images, at group or commercial events.

You may need Adobe Reader, a free download. Your Insider Report, as well as any of the documents you receive as a download, are all formatted in Adobe PDF format (Portable Document File). This format allows for documents that are created in any program to be easily read by individuals that do not have the same programs that were used to create the files. To download Adobe Reader, please click the Adobe Reader link in our Resources section below.

You may need Adobe Reader, a free download. All the documents that are made available on our site are formatted in Adobe PDF (Portable Document File) format. This format allows for documents that are created in any program to be easily read by individuals that do not have the same programs that were used to create the files. To download Adobe Reader, please click the Adobe Reader link in Resources section below.

If you have trouble downloading any audio file, first of all, we would like to apologize. There are a number of things that may have occurred that could have interfered with your download process. The good news is, we’re here to help, and there are a number of solutions we are able to provide.

1) The first place to start is by discovering if your download was in fact successful. Your product may have been saved in a place other than where you expected. If you are unsure where the product was saved, it was most likely saved in a folder titled "Downloads", where many browsers automatically save the files that you download. To locate your product, you should search for any file or folder that contains the name “Elite.” If you are able to locate the Elite folder containing your product, please double click on the folder to ensure you are able to access your downloaded product.  If you receive any type of "Invalid" or "Error" message when trying to open it, please delete this Elite folder from your computer, as this invalid folder may inhibit your ability to download successfully.

2) If you can’t find your download, and you believe the download attempt was unsuccessful, you should then do the following: when you made your purchase, you were transferred to your "Downloadable Files" page. If that page is still open, you should first return to that page. Please then carefully read all the instructions, and if necessary, read the browser-specific instructions that you will find at the bottom of the page. If you have already closed the "Downloadable Files" page, please see the Order Summary email that was sent to you upon your purchase. You may need to check your Spam folder (Junk email folder) if you don’t see the email in your inbox. On the bottom of the Order Summary email you will find a link that reads "Download Center"; click on the link and it will take you to your original "Downloadable Files" page. Once you arrive on this page and begin the download process, please make sure this page remains open until the download is complete (Some files will take several minutes to download).

3). If you are still unable to download your file on this page, there may be an issue with your internet connectivity, browser or operating system.  In a separate window (must keep "Downloadable files" page open), please type in any web address to make sure your internet is still working.  If your internet is working properly, the next step is to make sure the download problem is not being caused by your browser.  In rare situations in the past, we've found that Internet Explorer version 7 or lower can lose connectivity in the download process, which can prevent the file from downloading successfully.  To ensure this is not the reason for your download complications, please download the latest version of Firefox, as this browser will help eliminate the possibility of unsuccessful downloads due to browser connection issues.  If you are still unable to download your file, and have another computer at your disposable, we recommend attempting the download on a different computer to ensure the problem is not due to your operating system.

If you have any questions at all or need any further assistance, please contact your Elite support staff.

To transfer a podcast or audio file to your iPod, you first need to download and save it to a place on your computer where it is easy to locate (we recommend the desktop). From there you can drag and drop the mp3 file from your desktop (or location you chose to save it) into your iTunes system.  As a next step, you should connect your iPod to your computer and choose to "Sync" all music and podcasts to your iPod.  Your MP3 audio file will then be transferred to your iPod, and will be available to listen to at your convenience.

When you enrolled in our Elite Membership you provided us with an email address. With each release of our Direct Connect Podcasts and Insider Reports, an email notification will be sent to you at that email address. Please note that if you have changed your email address, you will need to update your account information on your My Account page in order to continue receiving the notifications. You should place EliteWorldwideStore.com on your safe sender list to assure our notifications are not being intercepted by any Spam filters you have in place. To update your account information, login to your My Account page by entering your email address and password in the corresponding fields at the top of the EliteWorldwideStore.com homepage.

Entering your login information at the top of the Elite homepage will automatically take you to your personal My Account page.  Once you've navigated away from this page, you can always return to the page by clicking on the "My Account" link at the top of each page.

When you first created an account with Elite, you were sent an email with the subject "Elite Account Info", which contained your login information. We recommend first looking for this email.  If you are unable to locate this email, you can click the "Forgot your password?" link at the top of the Elite homepage, then enter your email address to have a temporary password sent to you.  If you have changed your email address since creating your account, and no longer have access to the old email account, please contact us and provide your new email address.  We will then update your login information accordingly.

 

You can quickly update your account information by clicking on the "View or change account information" link on your personal My Account page.

Your membership expiration date is located in the Memberships section at the bottom of your My Account page.  For your convenience, we will also send you an email notification two weeks before your membership expires.

After you submit your order, you will receive an email titled "Order Summary: Elite Worldwide Store" which will summarize your EliteWorldwideStore.com transaction. 

For information on International shipping, please call 858-756-3102.