The Industry's Most Effective, Result-Driven Service Advisor Training Program

"After attending the Masters course our daily sales have increased an average of $600 per day and we are able to sell jobs now that we were not able to prior to attending the course. The course has paid for itself within the first 2 weeks! Thanks for helping us take our business to the next level and we are looking forward to a record year!"   

- Rick Ruback, Rick’s Automotive - Cleburne, TX

By enrolling your service advisor in the Elite Masters Service Advisor Training Program you will receive….

• Dramatically improved sales and customer satisfaction
• Three days of extensive ethics-based sales training in beautiful San Diego, CA
• Nine months of ongoing support from your personal “sales coach” to ensure success
• Valuable AMI credits that your service advisor can use towards a specialized degree
• A service that pays for itself through increased productivity and profits

• Objective!

To achieve peak performance from your service advisors to dramatically improve your sales, your level of customer satisfaction, and your percentage of repeat and referral customers; to drive up your profits and decrease employee turnover.

• The Elite Masters Service Advisor Training Course

The industry acclaimed Elite Masters Program was built from the ground up, just for you! It is the most complete, result-driven service advisor training program that the industry has to offer, guaranteed! For decades, service advisors at both dealerships and independent shops have only been exposed to product training, sales seminars or peer learning environments to help their auto repair and service sales skills. Although all serve a purpose, they lack the ongoing personal coaching that is required for effective, result-based career development.

The Elite Masters Program is an information-rich program that provides the right resources, the right trainers, the right systems, and the amount of time that is required to turn your service advisors into Superstars! This amazing service advisor training program starts with rigorous qualifications, intense student preparation and clear performance expectations. The initial three-day workshop, held in beautiful San Diego California, is designed to establish the fundamentals of ethics-based sales, and empower your service advisors with the industry-leading procedures and best practices that are essential to their success.

The three-day curriculum is rich with role-plays, flash-testing, and digital recording that includes telephone training, selling maintenance, diagnostic services, single point repairs, multiple services and repairs, and a whole lot more! We’ll also help your service advisor master customer concerns and the most difficult sales objections! In order to assure the success of your “superstar in the making”, each workshop is limited to twelve students, and each of those twelve will be assigned to two teams of six. On the final day of our service advisor training course, all students will be given specific post-course performance goals with deadlines, customized action plans, their very own Performance Journals and all the tools they will need to go to the top!

As their employer, you will be provided with your very own post-course action plan, detailed instructions, and a copy of the Key Performance Indicators your service advisors will use to chart their progress. Following the course, each team will then meet throughout each month, via our password protected WebEx site, with a superstar from Elite that will assume the role of their personal “Sales Coach”, and will use the WebEx meetings to discuss their individual assignments and their weekly performance. By having weekly performance reviews with all six members participating, each student will benefit from the insights and recommendations from the others on his or her team. During this time we will reinforce the information shared at the workshop and help each student in furthering their success, while the students will be able to share their experiences so the others can benefit.

Each month, as the student’s employer, you will be able to participate in one of the WebEx meetings in order to experience this valuable service, as well as monitor the performance of your service advisor. You will also receive a conference call each month during which you, your Elite coach and your service advisor can openly discuss his or her progress and the recommended course of action. Graduates of our service advisor training program will receive a diploma suitable for framing, industry recognition through Elite Worldwide, Inc., and without question; they will join the ranks of the Superstars!

• Why you should enroll your Auto Service Advisor in Training!

The future and profitability of your business is predicated on a number of things, yet none is more important than your service advisor's ability to generate really great sales with satisfied customers. The customers of today are more complex than ever before, are far more educated, have access to a wealth of information online, and realize that they have choice when it comes to an auto service provider. Seating is limited, so before your competitors take one more of your priceless customers, call today to see if you and your service advisor qualify!

• This course is virtually cost-free!

Every time your service advisor loses a phone lead, you've lost far more than just the price you paid to get the phone to ring! You’ve lost the time your advisor spent on the phone with the caller, you’ve lost a sale estimated at the value of your Average Repair Order, and to top it all off, that caller ultimately went to your competitor! Bottom line? Each lost call is costing you a fortune! And what about those lost service recommendations? When a customer decides to not go ahead with the recommendations of your service advisor, you lose big time! People do business with people, not with businesses, and the reason they leave businesses is because of people! There is no question about it: the single, greatest key to your success is your service advisor, and when you look at how much you’re presently losing in lost leads, and lost sales, this amazing service advisor training course becomes virtually cost-free to you!

• Fully accredited by the Automotive Management Institute!

We are thrilled to say this powerful service advisor training course is accredited by the Automotive Management Institute for the Specialized Degree! Not only does that assure you the content meets the highest standards, but by attending you’ll also receive valuable credits toward your Specialized Degree!

To find out if your Service Advisor qualifies, please call 1-800-204-3548.

From outside the US call 1 (858) 756-3102