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Auto Repair Sales Solutions
Complete Sales Suite - Member Special
This suite of Elite sales training products will help you turn more of those tough first-time callers into customers, it will help you overcome the most difficult sales objections, you’ll sell more maintenance, and you’ll dramatically increase your repair sales. This money-saving suite contains four powerful Elite downloadable products; Turn your Telephone into a Goldmine, Mastering Sales Objections, Selling Maintenance Made Easy and The Secrets of the Greatest Sales People on Earth...
$20.95$29.95
Mastering Sales Objections by Bob Cooper
Within minutes you can now start turning the toughest sales objections into profitable sales, in the most professional and ethical way. This industry-acclaimed service writer training program is unlike any other, guaranteed, and will pay for itself the first day...$9.95
Selling Maintenance Made Easy
Selling vehicle maintenance has never been easier! This industry acclaimed program will develop the skills your service advisors need to help customers make the right decisions, show you how to help your customers protect their warranties, and will skyrocket your ARO, sales, CSI scores and profits...$7.95
Turn Your Telephone Into a Goldmine
Immediately put first-time callers at ease, control the conversation like a seasoned pro, and learn how to separate your auto repair business from all of your competitors’...$19.95
Phone Procedures for the Automotive Professional
Learn to turn first-time callers...into lifelong customers! This in-house training aid will help you create a more professional image of your business with each and every caller...$2.95
The Secrets of the Greatest Salespeople on Earth
In a matter of minutes you’ll discover how the most successful sales people are able to make really great first impressions, you’re going to learn how they communicate with their customers, the questions they ask, and how you’re going to increase your auto repair sales to an unprecedented level...$4.95
Complete Sales Suite
It's time to turn more of those tough first-time callers into customers, overcome the most difficult sales objections, sell more maintenance, and dramatically increase your repair sales! This money-saving suite contains four powerful Elite downloadable products; Turn your Telephone into a Goldmine, Mastering Sales Objections, Selling Maintenance Made Easy and The Secrets of the Greatest Sales People on Earth...$29.95
Elite Masters Program
The Elite Masters Program has been proven to dramatically increase sales, CSI scores and profits . This course starts with three days of extensive ethics-based sales training in beautiful San Diego, CA, which is followed by six months of ongoing support from your advisor’s personal “sales coach” to ensure permanent results. Graduates of this course receive valuable AMI credits that they can use towards a specialized degree...
Appointment Pro By Elite
Each time one of your service advisors fails to set an appointment from a telephone lead, you’re losing far more than just the value of your Average Repair Order – You’re losing the repeat business from that customer, you’re losing the word-of-mouth marketing that follows when you provide great service, and you can even lose the integrity and reputation of your shop brand if your advisor does a poor job of handling the call....
Elite Coaching Program
The industry acclaimed Elite Coaching Program (formerly Elite Silver Membership) offers one-on-one coaching from the top shop owners in America. Regardless of the issues your shop is facing, your customized action plan and the shop-specific guidance from your personal business coach will help you skyrocket your sales, car counts, productivity and profits...
Relationships for Life
This industry acclaimed seminar will help your service advisors understand the ethical and professional responsibilities of a salesperson, it will help them develop a stronger belief in both their brand and pricing, and it will help develop the skill set they need to generate higher sales, improved CSI scores and more repeat business....
Customer Management Systems
Did you know that 20%-40% of service customers leave with unresolved issues or concerns? Customer Management Systems provides professionally trained, motivated and innovative surveyors who follow up with every customer you provide and deliver the information you need to run a more effective, efficient service department...
Elite Membership
Within moments after you enroll in Elite Membership, you’ll have immediate access to our industry acclaimed Direct Connect Podcasts, our Insider Reports and special offers that are only available to our members. Elite Membership will not only keep you well ahead of your competitors, but regardless of whether you're looking for help with sales, marketing or employee management; you'll be absolutely thrilled with the results...
5 Keys to a Successful Service Department
#1. Generating New CustomersThe top shops and service departments realize that auto repair and service is a community-based business. With that said, I advise both independent repair shops and dealership service departments to invest 25% - 40% of their advertising budget into non-traditional marketing campaigns. This includes....
Every Time I Come In…You’re Telling Me I Need Something
Heard this one before? When a first-time customer comes into a service facility it’s not uncommon for service advisors to “hold back” on some of the recommendations. Their thinking is that they don’t want to scare the customer away by telling them they need a long list of repairs or services. However, it's their ethical responsibility to....
The Best-Kept Secrets to Dealing with Sales Objections
When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money”, or “I’d like to think it over.” There are a number of reasons why, but the single most common reason is that the advisors don’t know how to handle the objections. Here are what I have discovered to be the best-kept secrets when it comes to dealing with sales objections, and increasing your auto repair sales...
The Key to Selling Initial Vehicle Inspections
Most service advisors fall into one of three traps with first-time customers: they’ll either avoid recommending a complete inspection, they’ll try to bundle the inspection into a service, or they’ll just inspect the vehicle without the owner’s permission. Let’s take a look at each of these approaches…
Selling Maintenance During Tough Times
Here in the U.S. we have experienced a mortgage meltdown, we’ve seen wild swings in the price of gasoline, and as we look ahead there is nothing but uncertainty. In a tough economy like we have today, you need to have to have the right marketing programs in place, you need the right people, and without a doubt; you need to master a number of different skills to increase your auto repair sales...
