Elite’s Appointment Pro Package Will Help You…

• Dramatically reduce your shop’s lost telephone leads
• Increase car counts and sales without increasing advertising costs
• Pinpoint how each of your advisors can improve their ability to convert callers into customers
• Maintain a consistent and positive customer experience
• Protect your reputation and your brand

"I would like to thank Elite for what your Appointment Pro Package has done for me. We all know how easy it is to form bad habits that can cost us a lot of money. Listening to the calls you recorded, and following the recommendations we received in our expert evaluations from Elite has definitely helped us bring more customers into our shop, and it has driven up our sales!" – Paul Brow, All Car Specialists – San Gabriel, CA

Each time one of your service advisors fails to set an appointment from a telephone lead, you’re losing far more than just the value of your Average Repair Order – You’re losing the repeat business from that customer, you’re losing the word-of-mouth marketing that follows when you provide great service, and you can even lose the integrity and reputation of your shop brand if your advisor does a poor job of handling the call.  The average customer spends between $1,000 - $1,500 per year on maintenance for EACH of their vehicles, and that’s not even counting any major repairs you also lose!

Elite’s Appointment Pro will provide you with a detailed analysis of how well your employees are converting callers into customers, and will give you a complete evaluation of your phone procedures that is guaranteed to help you increase your car counts and sales without increasing your advertising budget.
 
After you enroll in Appointment Pro, one of Elite’s sales experts will be on the phone with you to learn EXACTLY what you would like to accomplish with this service.  For example, do you want to learn how a particular advisor is doing at converting callers into appointments?  Or, would you like to learn how well your advisors are doing at generating appointments for specific services?  Or both?  We can help!

Then, once we understand your objectives, our team of professional mystery callers will place six calls to your shop over a four-week period.  The scenarios used in these calls will be based on the areas you would like us to target.  After each call, you’ll receive a recording of the conversation so that you can listen to it yourself, and an Appointment Pro Report Card that will provide you with an Elite Sales Expert’s detailed evaluation of the call.  At the end of each month, your Elite Sales Expert will set up a phone call with you to provide you with recommendations (based on the six recordings and report cards) on how your advisors can bring more callers into your shop.

Elite’s Appointment Pro will give you an in-depth look at where and why your advisors are costing you sales, and will provide you with a recommended course of action that is guaranteed to help your staff generate more appointments, higher car counts and additional sales.  It will help you establish accountability with your advisors, consistency in your phone procedures, and dramatically improve your shop’s profitability!