Why Let a Customer's Time Spent On Hold Go To Waste?

By subscribing to On-Hold Messaging you will be able to…

•    Remind your customer who they called and express your appreciation
•    Assure them that you will get to their call quickly
•    Use this captive time to let callers know what products and services you provide

Did You Know?
• The average person spends 60 hours per year on hold.  - CNN Survey
• 55 seconds is the national average hold time for companies with more than two telephone lines.  - CNN Survey
• Over 85% of callers prefer on hold messages over silence.  - Cellular Marketing Magazine
• 1 in 5 respondents made a purchase or a decision based on information they heard while on hold.  - Telemarketing Magazine Survey

If all other components of your business reflect your professionalism, shouldn’t a customer’s experience while on hold reflect it as well? While many shop owners and dealerships do a great job getting customers and prospects to call, they often fall short in properly handling that call once it comes in by ignoring the customer experience while on hold.  Often times busy service advisors will put callers on hold, only to find that the caller has hung up before they could get to them.  When you consider the amount of callers that are lost over the course of a year due to this inefficiency, you’ll see that thousands of dollars in potential sales are lost annually!  The AutoNetTV On-Hold Messaging Program is designed specifically for automotive professionals, and will effectively deliver your shop or dealership's message for mere pennies a day.  Your callers will be informed and entertained while they wait for you to return; a valuable contribution to the customer experience.  So before you lose one more of your priceless customers who grows tired of waiting in silence, get AutoNetTV On-Hold Messaging in your auto shop or dealership today!