Customer Follow-Up Service for Auto Shops and Dealerships

Imagine a company that can help you….

•    Immediately become aware of unsatisfied customer concerns…giving you an opportunity to take quick corrective action.
•    Compel current customers to send referrals to you through improved customer satisfaction.
•    Increase revenue through targeted marketing calls to current customers.
•    Bring a higher percentage of current customers back for future service needs.
•    Correct issues from today to improve the customer’s experiences tomorrow

Did you know that 20%-40% of service customers leave with unresolved issues or concerns?  At Elite we believe that the most important step in putting these issues to rest and making the necessary improvements to your business, is to first discover what the customer’s concerns actually are.  Customer Management Systems provides professionally trained, motivated and innovative surveyors who follow up with every customer you provide and deliver the information you need to run a more effective, efficient service department.  The surveyors for this outstanding customer follow-up service will call each customer and ask specific survey questions tailored to your auto repair shop or dealership's area of concern, then summarize the data into detailed reports that can be emailed or faxed after each business day.  Customer Management Systems has designed a variety of programs to ensure they meet the needs of each company they work with, but regardless of the program you chose, you can rest assured that you will receive timely and accurate feedback from your customers.  A good customer follow-up service enables you to see a real picture of individual performances and the changes that are necessary to make more of your customers, satisfied customers.  So before you lose one more of your priceless customers to a concern that you didn’t properly understand and address, get the CMS customer follow-up service in your shop or dealership today!