Customer Follow-Up Service for Auto Repair Shops and Dealerships

“I want to personally thank you and your staff for the fine work you do at CMS.  Ours is truly a Cinderella story with our Honda store(s) going from worst to first in C.S.E.  Your prompt, accurate intervention has allowed us to quickly adjust to the ever changing needs of our customers in a proactive, cost effective manner.” - Brian Benstock, GM - Paragon Honda/ White Plains Honda

Imagine a company that can help you….

• Immediately become aware of unsatisfied customer concerns…so you can take quick corrective action.
• Compel current customers to send referrals to you through improved customer satisfaction.
• Increase revenue through targeted marketing calls to current customers.
• Bring a higher percentage of current customers back for future service needs.
• Correct issues from today to improve the customer’s experiences tomorrow

Take CMS for a test drive! Click Here to sign up for a one-week free trial!

Did you know that 20%-40% of service customers leave with unresolved issues or concerns?  At Elite we believe that the most important step in putting these issues to rest and making the necessary improvements to your business, is to first discover what the customer’s concerns actually are.  Customer Management Systems provides professionally trained, motivated and innovative surveyors who follow up with every customer you provide and deliver the information you need to run a more effective, efficient service department.

A good customer follow-up service enables you to see a real picture of individual performances and the changes that are necessary to make more of your customers, satisfied customers.  So before you lose one more of your priceless customers to a concern that you didn’t properly understand and address, get the CMS customer follow-up service in your shop or dealership today!